(AFG-KANDAHAR) LG4 IT Desktop Analyst Technician Mid

Job Summary

Provides customer service support for computers and office applications.

Principal Accountabilities

• Provides technical computer assistance to users by diagnosing and resolving problems


• Simulates or recreates user problems to resolve operating difficulties


• Applies understanding and knowledge of information systems products and services to assist internal users


• Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving information systems problems


• Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training and follow –up


• Under general supervision, provides second – tier support to end users for either PC, Server or mainframe applications and hardware


• Handles problems that the first tier of help desk support is unable to resolve


• Escalates more complex problems to senior level

Knowledge & Skills

• Knowledge of Microsoft Operating Systems


• Demonstrate knowledge of personal computer hardware configuration and setup


• Excellent written and oral communications


• Demonstrate knowledge and ability to install various types of software

Experience & Education

• Bachelor’s degree in an associated discipline. Two (2) years of experience in help desk/customer service environment or related field may be substituted for each year of the four (4) years of college.


• Minimum two (2) years experience in software support and installations

Physical Requirements/Working Environment

• Living and working conditions at the assignment location could be remote and uncomfortable


• Long hours, exposure to weather and hazardous conditions


• Personnel should be aware of moving on short notice and under adverse conditions

Travel

• Ability to travel domestically and internationally

Primary Location: AFGHANISTAN-OCONUS-KANDAHAR

Job Posting: Oct 28, 2014, 11:16:10 AM

Unposting Date: Ongoing

Req ID: BLUFNA1406083

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