Service Desk Admin I (Active TS w/ SCI Eligibility) - Five Rivers - Fort Belvoir, VA

Second shift 1400-2200 Tuesday-Saturday

(Permanent Shifts with split weekends)

JOB DESCRIPTION:

• Provide basic application software and/or hardware support to variety of customers worldwide and record these situations in Remedy ITSM with classification and prioritization and search for “workarounds”.
  


• Provide Tier I support to customers to include localized troubleshooting of reported computer hardware, software, user environment and operating system issues.
  


• Escalate incidents to Tier II support as appropriate, perform Configuration Management Database (CMDB) verification, update and report to the TTM, Management, Process Managers and customers on performance. Track tasking orders, operational orders, accreditation status, inspection schedules, and other time sensitive information.
  


• Monitor central processing units (CPU), disk and memory resources, security and firewall, NAS and SAN, Internet Small Computer System Interface (iSCSI) and Fiber Channel, Cisco and Brocade routers, firewalls and switches, and internet protocol (IP) services. Provide a Critical Incident Report (CIR) for any degradation of these services to appropriate personnel IAW established Government procedures and timelines.
  


• Gather information and track outages until connectivity is restored and provide updates until systems are fully restored. Receive and prepare electronic notifications to the users on all scheduled network outages.
  

Qualifications

BASIC QUALIFICATIONS:

• DoD 8570 Information Assurance IAT II certified
  


• DoD 8570 computing environment certification or training certificate for the operating system(s) and/or security related tools/devices they support
  


• 3+ years’ experience in enterprise service desk support
  


• 3+ years’ experience in IA technology or a related information systems security area
  


• US citizen
  


• Active Top Secret (TS) clearance with SCI eligibility
  

DESIRED QUALIFICATIONS:

• Working knowledge of MS Active Directory
  


• Working knowledge of MS Office products
  


• Working knowledge of Remedy ITSM
  


• Knowledge of Information Technology Infrastructure Library V3 (ITIL)
  


• Working experience with DoD Civilians, military and contractors
  

Work Environment and Physical Demands:

Work 8 hours on a rotating schedule that includes weekends and holidays in support of a 24x7x365 mission; may travel to attend Government required training or in support of mission; considerable stress may occur at times; physical demands include those associated with maintaining government data centers.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

AN EQUAL OPPORTUNITY EMPLOYER

We are Equal Opportunity Employers. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance. Please do not use the dedicated phone number above to call on the status of your job application if you do not require accessibility assistance or an accommodation. Reasonable accommodation requests are considered on a case-by-case basis.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.