Business Office Manager - Military Family Clinic - Metrocare Services - Addison, TX

The MFC Business Office Coordinator’s role is to oversee the day to day operations of the business office and medical records department. The Business Office Coordinator works effectively with the Clinic Director to optimize services in a timely and efficient manner while maintaining a customer friendly and cost effective business environment.

Responsibilities:
Manage site consumer flow, ensuring that patients are seen in a timely and efficient manner

Ensures excellent customer service and customer friendly environment

Ensures a clean, orderly, and safe environment in cooperation with the Facilities Maintenance staff

Ensures the highest level of confidentiality and HIPPA compliance within region

Hire, supervise, coach, develop, dismiss and general performance management of administrative staff to include medical records staff

Promotes a professional and fun work environment

Actively participate in clinic meetings

Implements policies & procedures as directed by upper Management

Implements and manages new consumer registration, the collection of payer & authorization information, and data processing to ensure accurate consumer billing and efficient account collection

Acts as IT liaison to facilitate computer & telephone needs for assigned sites

Acts as site Safety Officer

Proactively manages bad debt for assigned sites

Identifies and reports potential billing issues in a timely and efficient manner

Maintains knowledge of and complies with established policies and procedures including government, insurance, and third-party payer regulations/contractual requirements

Detects operational shortcomings and offers solutions

Responsible for managing the fiscal operational expenses of the assigned site budget, collaborating with the Clinic Director as required

Qualifications:
Bachelor’s degree in Business or other health related field

Proven success in leadership, with the ability to assign work, manage, train, and motivate as well as to evaluate performance of staff

Experience in developing, training, recruiting and managing staff

Ability and experience to develop and assess workflows, including proposing, developing and implementing policies and procedures

Ability to speak Spanish is preferred

Experience working within military community is preferred