Independence Program Manager - Wounded Warrior Project - Seattle, WA

Wounded Warrior Project’s (WWP) Independence Program is designed to provide long-term, community based services to warriors with moderate to severe brain injury, spinal cord injury and other neurological disorders. The overall goal of the Independence Program Manager is to manage the regional Independence Program team consisting of IP Specialists and Coordinators.

The IP Manager works collaboratively with the Independence Services Regional Director to establish relationships and secure internal and external resources for warriors through a variety of programmatic opportunities. Additionally, the IP Manager will be responsible for regional planning and oversight related to hiring, training, budgeting, and maintaining key performance indicators for the IP team.

Essential DUTIES & RESPONSIBILITIES:
Manage Independence Program (IP) Specialist and Coordinator efforts

Mentor IP Specialists and Coordinators through career development

Mobilize resources, as needed, to achieve expected warrior goals within the desired time-frame

Oversee the development, coordination, planning and execution of programmatic events including IP Expos, Caregiver Wellness Workshops, and Financial Workshops

Enhance a collaborative relationships to maximize the warrior’s ability to make informed decisions

Facilitate effective partnerships between IP teammates, other WWP program teammates, and contracted case management team

Review and approve alumni enrollment in IP

Manage budget and administrative duties related to programmatic opportunities for Alumni and their families

Ensure completion and proper storage of necessary documentation for IP

Raise awareness and educate the need to support and sustain the warrior and family system in the community

Develop community support and speak on behalf of WWP. Assist in all grassroots efforts and support specific programs as needed

Manage and train IP Specialists and Coordinators

Significant travel expected: 25-50%

Other duties as assigned

Knowledge, Skills & Abilities

Excellent communication skills including above-average electronic communication skills to stay connected with the rest of the team

Self-motivated, positive, outgoing, personable, and able to relate well with diverse populations and age groups

Ability to complete required assignments in a timely manner

Ability to take initiative, multi-task and work well under pressure

Ability to generate big-picture content and program structure

High level of proficiency in the use of Microsoft Office programs, especially MS Word, MS Excel and MS PowerPoint

Knowledge of web-based communication tools, including social networks and online chat programs

Excellent organizational skills

Excellent verbal and written skills

Military culture competency

Must be a team player

Education & Experience Requirements

Bachelor’s Degree required

Master’s degree, preferred

Three (3) years of staff management experience required

Working knowledge of military and veterans issues, particularly with Iraq and Afghanistan military and veterans, required

Prior experience with high level injuries such as brain injury, spinal cord injury and other neurological conditions preferred

Two (2) years of experience of working with military/veterans population or military service-related MOS (Military Occupational Specialty) and assisting military or veteran populations preferred