ASI Controller Job - SAIC - MacDill AFB, FL

Description:
Job Description:

• SAIC has a need for a NetOps Controller (Nights/Weekends) on our CENTCOM contract.


• Process component Authorized Service Interruption (ASI) requests and tracks all ASIs from initial requests to completion.


• Provide detailed impact assessments of network systems, provide resolution to components with conflicting resources, and make recommendations to the TNC Chief Watch Officer to assist in the approval process.


• Maintains USCENTCOM approved ticketing Databases to maintain historical records, provide reports for situational awareness, and brief ASI status to senior USCENTCOM and DISA CENT leadership.


• These duties are done on a daily basis.

Responsibilities:

• Responsible for the overall management of intra/inter theater Authorized Services interruptions throughout the Area of Operations


• Responsible for prioritizing and managing ASI Requests as appropriate


• Responsible for processing, de-conflicting, and tracking component ASI requests


• Responsible for providing impact assessments on network systems due to requested ASI


• Responsible for providing resolution to components with conflicting resources and requirements as pertaining to ASIs


• Responsible for the accurate gathering of information in regard to outages, security calls that affect enterprise-wide services, and maintenance on USCENTCOM systems


• Responsible for completing trouble tickets using USCENTCOM approved systems and providing reports for situational awareness

Qualifications:Education Requirements:

• Bachelor’s degree in Computer Science or an equivalent combination of education and 4+ years of professional experience; or, High Schol equivalent and 8+ years of professional experience.


• CompTIA Security+

Required Skills

• A minimum of 5 years of relevant experience in Network Operations conducting circuit actions and familiarization with NETOPS in the C4 arena


• Experience supporting customers’ needs in large, medium, and small-scale operational environments and use all available resources


• Knowledge the USCENTCOM Area of Operations is preferred


• Working knowledge of Microsoft products like Outlook, Word, Excel, Power Point, and MS SharePoint is preferred


• Working Knowledge of ITILv3 based Change Management module and user tools based on the ITIL foundation such as BMC REMEDY


• Strong interpersonal and presentation skills for interacting with team members and customers


• Demonstrated strong analytical and problem solving skills in making the appropriate technical decisions


• Ability to work in a team environment


• Ability to effectively communicate with all levels of the organization and with outside business units


• Excellent organizational and follow-up skills with strong attention to detail


• Outstanding customer service skills


• Willingness to work shift work in a 24/7 Network Operations Center


• Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment


• The successful candidate must be a team player, be willing to occasionally work outside of normal business hours, and be willing to travel throughout the USCENTCOM Area of Responsibility (which includes Afghanistan, Iraq, Qatar, Bahrain, and other Middle Eastern nations).

Clearance Requirement: Minimum Secret Clearance, but Top Secret/SCI is preferred.

SAIC Overview: SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.

EOE AA M/F/Vet/Disability

Job Posting: Feb 29, 2016, 11:09:36 AM

Primary Location: United States-FL-MACDILL AFB

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able to Obtain: Top Secret/SCI CI Polygraph

Potential for Teleworking: No

Travel: None

Shift: Day Job

Schedule: Full-time