Case Manager, Military Family Clinic - Metrocare Services - Addison, TX

The Veterans Case manager helps the Veterans and family members identify their goals related to medical, substance use, financial, mental health, housing, legal, vocational, transportation, and family needs while developing strategies to achieve their goals. The Case Manager assists Veterans and family members with self-sufficiency and financial independence through the following comprehensive services: Individualized, Development Plan and Case Management; Job Training, Employment and Transit Resources; Benefits Eligibility Determination and Assistance; and Affordable Housing Placement. This position requires a clear communicator (both verbal and written), organized with effective time management skills, demonstrating a willingness to learn and adapt, with the highest standards of behavior, collaborative manner and work ethic. The schedule for this position requires day hours, occasional evening, and weekend hours to accommodate the schedule of clients served.

Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES: (* Other duties may be assigned.)

Develops and maintains comprehensive programs for identifying and promoting self-sufficiency in working with Veterans and family members to obtain new skills and to resolve problems.

Promotes all onsite self-sufficiency programs with all new clients. Explains the benefits, advantages and encourages Veterans and family members to participate in Case Management.

Performs Shelter orientations to educate and inform new clients as a part of the Support Services Team.

Works directly with Veteran and family members in identifying barriers to self-sufficiency and developing goals and objectives for overcoming these barriers through a Needs Assessment process. Identifies strengths and needs and makes referrals to available community resources to meet those needs. Client files will track individual needs, assessments, strategies and progress through ongoing case management.

Develops a Case Plan with each Veteran or family member and facilitate weekly/monthly/as needed meetings to provide clients with an opportunity to review program requirements, discuss concerns and/or ideas and provide updates on new activities.

Tracks and enters relevant data on a timely basis and maintains complete and organized client files. This includes electronic data tracking programs as well as case notes within client files.

Coordinates with the Outreach team, Veteran Peer Network team, and VSO’s (Veteran Service Organizations) working to meet the needs of Veterans and their families.

Links to community resources for integration purposes, socialization, recreation, education, occupation and vocational needs of Veterans and family members who are served.

Maintains records of pertinent program related information and compiles required data in reports. Prepares and submits reports following established timelines and procedures.

Facilitates and mediates communication with Veterans and the Veterans Administration or other agencies.

Provides non-mental health crisis intervention when needed.

Responds to inquiries, phone calls, and e-mail in a timely and responsive manner.

Other duties as assigned.

COMPETENCIES:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.

Qualifications:
EDUCATION AND EXPERIENCE:
Significant military experience

Prior experience in networking within the military community and/or veteran administrative organizations

Business management skills preferred

Bachelor’s degree, preferred

Outstanding organizational, interpersonal and communication skills

Outgoing, pleasant, professional manner; the ability to create and maintain contacts in the community; and clearly articulate mission and goals of the Military Family Clinic