Field Support Representative - Intelligent Waves - Reston, VA

General Job Description

Intelligent Waves is seeking a Field Service Representative to join an existing program supporting the department of defense in Afghanistan.

Field Service Representative’s (FSR) require both management and technical skill sets. The FSR is the primary point of technical support for the analysts and the intelligence officers of the supported unit. This position will sustain the technical capability to process, exploit and disseminate (PED) airborne imagery. The FSR must possess the ability to analyze the needs of the unit and develop technological solutions to satisfy those needs, apply significant knowledge of industry standards to improve service to the unit, and proactively recognizes network deficiencies and implement effective solutions.

Responsibilities:
Present information system engineering solutions and introduce new customer requirements to project development teams for planning and integration when requested.

Analyze and assess requirements, plan and design, develop and test, validate and implement, follow-through, and evaluate the execution and integration process of telecommunications, systems, software, and network architectures.

Conduct daily network and system performance analyses using Solar Winds to maintain availability and stability of adequate resources and provide optimization solutions.

Generate status reports and performance logs, investigate faults, evaluate and conduct trend analysis reports, report WAN circuit and system measurement metrics in Service Desk+/Remedy software.

Design and document information systems flow charts, engineering methodologies, IT business strategies, and standard operating procedures for project proposals.

Engineer, install, support, maintain, and manage LAN and WAN telecommunication links and circuits.

Configure, install, maintain configurations, and access control for Cisco 7606/2851 routers, Cisco 3750 switches, Nexus 5548 and 2232 switches

Qualifications and Requirements :
A Bachelor’s Degree in Computer Science or 5 years of applied network engineering and/or administration; additional applied experience over and beyond 5 years may be substituted for a Bachelor’s degree

Current CCNA and 5 years working experience, Security+, CCNP a plus

A current DoD Secret Clearance (Top Secret is preferred)

Must be able to meet contract’s physical and/or travel requirements working in a hazardous duty environment

Personal Attributes:
Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations essential.

Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

High level of integrity and dependability with a strong sense of urgency and results-orientation.

Since 2006, Intelligent Waves has remained committed to providing quality engineering solutions to our clients and it all starts with YOU. Not only do we provide an unprecedented benefits package to include minimal out-of-pocket Health insurance with 100% employer paid deductibles, paid sick, vacation and holiday leave, 100% paid life & disability packages, and we also invest in our employees’ futures with a 100% match on 401K day one, technical training, tuition bonuses, and much more.

We are proud to be an equal opportunity employer

Keywords: OCONUS, Cisco, TS/SCI