(AFG-Oconus Kabul) Assistant Service Manager
Supporting the Most Exciting and Meaningful Missions in the World
Assistant Service Manager
Reports to: MANAGER
Performance Location: The individual filling this position will be supporting PAE on a contract for the US Department of State and working at the US Embassy and/or its outlying sites in Kabul, Afghanistan. Periodic travel with extended overnight stays may be required while working on projects and other locations in Afghanistan. Percentage of travel will vary significantly but on average is expected to be less than 10% of the total time
Working Environment: The candidate will work on construction and maintenance sites including exposure to the dangers inherent with such sites
Work Schedule: This position works ten hours/day six days a week minimum, is on-call 24/7 and must be willing to quickly respond to all critical customer service issues as required.
Major Duties and Responsibilities:
The Assistant Services Manager duties and responsibilities include at a minimum:
- Overseas Housekeeping, Grounds Maintenance, Laundry, Gardening, and Billeting Services.
- Ensures that PAE is providing a friendly, professional service to the customer.
- Reviews vacancy / occupancy status and room assignments.
- Responds to resident’s requests and complaints.
- Conducts inspections of living and common areas.
- Ensures proper inventory of supplies and equipment.
- Oversees linen / towel exchange.
- Maintains key control and signs guests in and out of their assigned rooms at their assigned guest house.
- Ensures the service desk is maintained 24×7 and will be assigned to either the Day shift or the Night Shift
Take initiative and ingenuity to analyze a situation and to make frequent decisions based on DOS and PAE policies and regulations.
Minimum Acceptable Experience and Qualification Levels:The ideal candidate will have at least a high school diploma or GED and experience in customer service.
- He/she will take initiative and ingenuity to analyze a situation and to make frequent decisions based on DOS and PAE policies and regulations.
- The Assistant Service Manager must have a minimum of 1-year successful supervisory experience in a custodial or labor position for an office and/or residential facility.
- Must be able to lift and carry fifty pounds. Prior overseas experience is highly desirable.
- Word, Outlook and Excel spreadsheets are required.
- Previous overseas is desirable and experience working in a desert environment is a plus.
Able to communicate (both written and oral) effectively in English.
Education:Must have 2 years of customer service experience
- 1 year supervisory experience required.
- Previous overseas experience working with a multi-national workforce is highly desirable.
Highly preferred a graduate of Hotel and Restaurant Management course from an accredited university.
Language Requirement:Must be fluent in speaking, reading and writing English.
- Must have excellent oral and written communication skills sufficient to effectively communicate with employees, upper-level management and DoS customers.
Citizenship:
US Citizenship is not required for this position.
Clearance:Must have a Moderate Risk Public Trust (MRPT) or the ability to obtain oneReports to: TDY GUEST HOUSE SERVICES MANAGER
Performance Location: The individual filling this position will be supporting PAE on a contract for the US Department of State and working at the US Embassy in Kabul, Afghanistan. Periodic travel with extended overnight stays may be required while working on projects and other locations inAfghanistan. Percentage of travel will vary significantly but on average is expected to be less than 10% of the total time
Working Environment: The candidate will work on construction and maintenance sites including exposure to the dangers inherent with such sites
Work Schedule: This position works eight hours/day six days a week minimum, is on-call 24/7 and must be willing to quickly respond to all critical customer service issues as required.
Major Duties and Responsibilities:
The Assistant Services Manager duties and responsibilities include at a minimum:
- Ensures that PAE is providing a friendly, professional service to the customer.
- Reviews vacancy / occupancy status and room assignments.
- Responds to resident’s requests and complaints.
- Conducts inspections of living and common areas.
- Ensures proper inventory of supplies and equipment.
- Oversees linen / towel exchange.
- Maintains key control and signs guests in and out of their assigned rooms at their assigned guest house.
- Ensures the service desk is maintained 24×7 and will be assigned to either the Day shift or the Night Shift
Take initiative and ingenuity to analyze a situation and to make frequent decisions based on DOS and PAE policies and regulations.
Minimum Acceptable Experience and Qualification Levels:The ideal candidate will have at least a high school diploma or GED and experience in customer service.
- He/she will take initiative and ingenuity to analyze a situation and to make frequent decisions based on DOS and PAE policies and regulations.
- The Assistant Service Manager must have a minimum of 1-year successful supervisory experience in a custodial or labor position for an office and/or residential facility.
- Must be able to lift and carry fifty pounds. Prior overseas experience is highly desirable.
- Word, Outlook and Excel spreadsheets are required.
- Previous overseas is desirable and experience working in a desert environment is a plus.
Able to communicate (both written and oral) effectively in English.
Education:Must have 2 years of experience as a Housekeeper or similar customer service experience
- 1 year supervisory experience required.
- Previous overseas experience working with a multi-national workforce is highly desirable.
Highly preferred a graduate of Hotel and Restaurant Management course from an accredited university.
Language Requirement:Must be fluent in speaking, reading and writing English.
Must have excellent oral and written communication skills sufficient to effectively communicate with employees, upper-level management and DoS customers.
Citizenship:US Citizenship is not required for this position.
Clearance:Must have a MRPT Clearance or the ability to obtain one.
Job Description
An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO is the Law Poster
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PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.
In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with PAE, please call Thelma Dorman at (703) 656-6064 or email Thelma at: thelma.dorman@pae.com.
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