LIAISON REPRESENTATIVE - Spaulding Hospital–Boston & Cambridge(SRN,SRH,SHC) - Charlestown, MA
If you are seeking a career dedicated to helping others find their strength, we invite you to consider a job with the Spaulding Rehabilitation Network. In addition to a quality work environment, Spaulding offers excellent benefits and many opportunities for advancement. You will experience the pride that comes from knowing you are part of a network of providers renowned for their world-class care.
At the Spaulding Rehabilitation Network, we’re proud of the national recognition we have received for our patient programs and services.
• Spaulding Rehabilitation Hospital Boston has consistently been recognized by U.S. News and World Reports as among the top rehabilitation hospitals in the country, earning highest honors with a #6 ranking and is the only rehabilitation hospital in New England ranked each year since 1995.
• The Spaulding Nursing and Therapy Center North End was ranked as one of the best nursing homes in Massachusetts by U.S. News and World Reports.
• Our skilled nursing facilities have each achieved quality recognition from The American Health Care Association and National Center for Assisted Living.
• Spaulding Nursing and Therapy Center North End achieved Step 1 Quality Awards, with Spaulding Nursing and Therapy Center West Roxbury and The Clark House having achieved the notable distinction of a Step 2 award.
• Spaulding Rehabilitation Hospital Boston has been honored as one of only a handful of hospitals nationwide authorized by the U.S. Military to treat returning soldiers injured in Iraq and Afghanistan. Spaulding Boston was the first hospital in New England to successfully treat and discharge a soldier to home and continues to care for soldiers today. Spaulding clinicians and case managers have begun knowledge-sharing programs to support the military as it expands rehabilitation services for veterans.
• All of our facilities are accredited by the Joint Commission.
Qualifications
Job Summary
Participate in referral relations activities within an inpatient healthcare setting and conduct preadmission patient evaluations. Coordinate the referral process to ensure a smooth transition of patients to post acute services within Partners Continuing Care (PCC) scope of care. Obtain patient assessment information from a variety of sources and transmit data to appropriate systems. Develop and maintain collaborative relationships with internal staff and external referral sources. Determine appropriate discharge plan, communicate with referral sources and resolve customer concerns with positive outcomes.
Qualifications and Experience
• Current license in Massachusetts as RN, Physical Therapist, Occupational Therapist, Speech Language Pathologist, LICSW or MSW.
• Minimum 2 years home care, acute hospital, or extended care facility experience.
• Knowledge of IRF, LTAC, SNF, and/or home care, levels of care and requirements preferred.
• Computer literate with working knowledge of Microsoft Office Suite and the ability to learn other software applications.
• Broad knowledge of various insurances and government reimbursements is desirable.
• Sales and/or marketing experience preferred.
• Strong written, verbal and electronic communications skills
• Highly developed interpersonal and relationship-building skills, working with a diverse population.
• Must be able to organize and prioritize effectively while working independently and adapting to changing conditions.
• Effectively solve problems while meeting demands of all parties.
• Local travel required
Key Responsibilities
• Patients are evaluated, interviewed and referred to appropriate post acute service within the PCC scope of care according to established guidelines and in compliance with local, state and federal regulations, including LTAC, IRF, SNF, Homecare, Private Care and/or Lifeline.
• Referral process is coordinated and managed to ensure a smooth transition of patients to PCC in accordance with the liaison process and established timeframes.
• Patient assessment information is obtained from a variety of sources and data is transmitted in appropriate systems (4Next).
• Patient evaluations include meetings and interviews with patient, families or other caregivers as appropriate.
• Collaborative relationships are developed and maintained with internal staff to ensure customer satisfaction.
• Referral source relationships are nurtured to ensure and maintain customer satisfaction.
• Challenging transfers are supported using PCC clinical and supervisory resources.
• Patients are accepted, confirmed, and qualified as described in the liaison process.
• Admissions adhere to PCC criteria.
• Pertinent information from PCC is communicated to the current medical provider to meet patient and provider needs.
• PCC referral influences are identified and communicated to the manager for proper follow up per established guidelines.
• Discharge plan alternatives are considered to determine the appropriate plan to meet the patients’ needs.
• Payor mix results are achieved according to established targets.
• Account/territory referral and admissions targets are achieved.
• Educational information and updates are shared with the referral sources to ensure an understanding of the benefits of PCC post acute services.
• Uphold the PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence.
EEO Statement
SRH is committed to diversity in the workplace which begins with respect and opportunity for all. SRH takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law.
Primary Location
:
MA-Charlestown-Spaulding Rehabilitation Hospital Boston
Work Locations
:
Spaulding Rehabilitation Hospital Boston
300 1st Avenue
Charlestown
02019
Job
:
Other
Organization
:
Spaulding Hospital–Boston & Cambridge(SRN,SRH,SHC)
Schedule
:
Per Diem
Standard Hours
:
1
Shift
:
Day Job
Employee Status
:
Regular
Recruiting Department
:
SRH Spaulding Hospital-Main Campus
Job Posting
:
Sep 25, 2015
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