Independence Program Specialist - Wounded Warrior Project - Jacksonville, FL

Essential Job Functions

• Review and approve Alumni for enrollment in Independence Program (IP) and Long Term Support Trust (LTST)
  


• Ensure completion and proper storage of necessary documentation for IP and LTST
  


• Serve as primary point of contact and high-touch support for designated warrior and family systems
  


• Work collaboratively with contracted case managers to uniquely serve each warrior and family system appropriately
  


• Research and evaluate residential options that facilitate independent living
  


• Raise awareness and educate the need to support and sustain the warrior and family system in the community
  


• Assist in communication coordination between family member/caregiver, program staff, other external organizations, agencies, and healthcare facilities
  


• Develop and maintain working relationships with related health care and social service providers
  


• Develop community support and speak on behalf of WWP
  


• Data input – maintain and update all WWP intranet electronic tracking systems, specifically the warrior and family member, spouse, and/or caregiver database (Salesforce)
  


• Other duties as assigned
  

Knowledge, Skills & Abilities

• Must possess competencies related to working with individuals with varying physical, mental, and cognitive challenges while maintaining a philosophy of individualized services designed to empower the Warrior and maximize independence and quality of life
  


• Must have excellent communication skills and ability to speak in front of diverse audience
  


• High energy, self-motivated, detail oriented, and supportive individual able to take initiative, multi-task, work well under pressure, and complete required assignments in a timely fashion
  


• Exceptional interpersonal skills; team player, ability to communicate with diverse personalities
  


• Able to work effectively in an environment requiring independent and creative efforts and maintain a flexible work schedule
  


• Working knowledge of WWP programs and other resources available for families and Alumni
  


• Ability to establish professional relationships for the purposes of creating a diverse network of resources, built on maintaining WWP’s strong supportive presence within the community
  

Education & Experience Requirements

• Bachelor’s degree required; equivalent work experience in veterans service delivery, case management, social work, rehabilitation counseling, or similar field, may be considered in lieu of a degree
  


• Prior experience with high level injuries such as brain injury, spinal cord injury and other neurological conditions preferred
  


• Minimum of one – two (1 – 2) years of working with service member / veteran population and their families (particularly with Iraq and Afghanistan era veterans) highly preferred
  


• Must be proficient in the use of Microsoft Office programs