Combat Stress Recovery Regional Director - Wounded Warrior Project - Seattle, WA

The Combat Stress Recovery (CSR) program is designed to provide ongoing support and assistance to wounded warriors dealing with invisible injuries through comprehensive assessment, planning, implementation and the overall evaluation of the individual warrior’s needs. The overall goal of the CSR Regional Director is to manage the West Regional Combat Stress Program by hiring, developing personnel, overseeing regional performance toward achieving programmatic goals and managing the regional budget, and providing overall strong leadership to the regional offices. The Regional Director works collaboratively with the National Director and other CSR Regional Directors to impact overall programmatic growth and development, as well as drive team performance goals around Project Odyssey, CSR Continued Care, and overall impact both within the organization and to external partners.

Within the regional CSR team, the Regional Director will supervise the CSR Managers within the assigned region to further develop regional teams consisting of CSR Specialists and Project Odyssey Coordinators. The Regional Director will be responsible for ensuring that Project Odyssey, an outdoor rehabilitative retreat for combat stress, progresses according to established, organizational KPIs. The Regional Director will also guide the overall development of the CSR program, with an emphasis on follow-up through Continued Care. The Regional Director will provide guidance and leadership in resource building related to mental health. The Regional Director will offer support and guidance across the Regional and National program by conducting weekly check-in with the team and offering expertise in difficult cases.

Consistently demonstrate strong, dynamic excellence in a critical leadership role

Inspire trust and confidence as a respected leader

Embody the mission, vision, and values of Wounded Warrior Project in word and deed

Operate without ego and as a servant leader with everyone you encounter

Oversee subordinates development by displaying a strong ability to lead and direct

Encourage managers to develop subordinate’s

Foster an environment of continuous improvement for the CSR program

Provide programmatic oversight as it relates to quality assurance and improvement through routine oversight of programmatic goals and initiatives

Develop strategic plans and goals for respective regions to improve the mental health resource networks available to the CSR program

Provide feedback on programmatic initiatives

Provide high-level management and guidance for the CSR program and Project Odyssey and Continued Care

Address concerns reported by teammates and warriors by investigating and reporting adverse occurrences

Promote effective and efficient utilization of external clinical resources

Mobilize resources, as needed, to support the achievement of warrior goals within a desired timeframe

Enhance a collaborative relationship both within the organization and with external resources to maximize the warrior’s ability to make informed decisions, while also promoting the expansion and growth of the CSR program

Maintain appropriate records and track program development

Manage budget and regional team

Other duties as assigned

Knowledge, Skills & Abilities

Strong, proven leadership and management track record

Exceptional team building and management skills

Excellent organizational skills

Excellent communication skills including above-average electronic communication skills to stay connected with the rest of the team

Must be a team player

Self-motivated, positive, outgoing, personable and able to relate well with diverse populations and age groups

Demonstrate commitment to the organization

Ability to complete required assignments in a timely fashion, adhering to tight deadlines

Excellent verbal and written skills

Ability to take initiative, multi-task and work well under pressure

Ability to generate big-picture content and program structure, while maintaining attention to detail

Military culture competency preferred

High level of proficiency in the use of Microsoft Office programs, especially MS Word, MS Excel and MS PowerPoint

Knowledge of web-based communication tools, including social networks, online chat programs, and videoconferencing

Familiarity with Salesforce preferred

Education & Experience Requirements

Master’s degree preferred in a social work, psychology, sociology, human performance or a related healthcare field OR Business Administration (MBA), Health Administration (MHA) and Public Administration (MPA) and a minimum of two (2) years of experience working with or assisting military and veteran’s population or military service-related experience (i.e., Military Occupational Specialty) preferred.

AND

Minimum of five (5) to seven (7) years of staff management experience required

Preferred working knowledge of military and veteran issues, particularly with Iraq and Afghanistan military and veterans