Education and Employment Support Associate - Iraq Afghanistan Veterans of America - New York, NY

New York, NY. Full Time

An exciting opportunity exists to join Iraq and Afghanistan Veterans of America as an Education and Employment Support Associate for the Rapid Response Referral Program (RRRP). IAVA’s RRRP is our best in class one-on-one case management and referral service program. Since its launch in late 2012, our RRRP team has helped more than 5,900 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.

Reporting to the RRRP director, the Education and Employment Support Associate will be located in IAVA’s national headquarters in New York City.

Responsibilities

The Education and Employment Support Associate will work with RRRP and with the New GI Bill web page by:

Working directly with veterans who come through the RRRP program on employment and educational assistance, including offering guidance and necessary referrals;

Collaborating directly with RRRP VTMs on mutual cases;

Working with RRRP director and Digital Products team to create a case reporting mechanism in Salesforce to document and track work with clients;

Participate in weekly supervision with RRRP director and in weekly RRRP team meeting;

Answer employment-related questions that come in through Zen Desk and the Salesforce equivalent, once it is developed;

Oversee accuracy of content on New GI bill calculator;

Create content plan for New GI bill web page;

Write education blog content;

Other duties as assigned required.

Education and Experience

Bachelors Degree;

Experience working with veterans on issues related to the new GI Bill;

Detailed and demonstrable knowledge of education issues as relates to the new GI Bill;

Detailed and demonstrable knowledge of employment resources for veterans;

Experience working with veterans on job-related issues.

Traits

A commitment to IAVA’s mission of supporting new veterans and their families;

An awareness of, or strong interest in, veterans’ employment transition issues and available resources;

Strong initiative, and an ability to work independently and across teams;

Familiarity with Salesforce platforms a plus.

Application deadline: Rolling.

Salary and Benefits : Salary is commensurate with experience. IAVA provides comprehensive health and dental coverage, access to vision benefits, a Flexible Spending Account, Transportation Savings Account and a 403(b) retirement plan, in addition to thirty Paid Time Off days per year.