Combat Stress Recovery Manager - Wounded Warrior Project - Seattle, WA

The Combat Stress Recovery Manager position is designed to provide ongoing support and expertise to wounded warriors dealing with invisible injuries through comprehensive assessment, planning, implementation and overall evaluation of individual warrior needs. The overall goal of the Combat Stress Recovery Manager is to manage the regional combat stress program by developing mental health resources, referral networks, and supporting outreach to warriors living with Post Traumatic Stress Disorder (PTSD) and combat stress. The Manager works collaboratively with the Regional Director to establish relationships and secure internal and external resources for warriors. Additionally, the Manager will be responsible for regional planning and oversight related to hiring, training, budgeting, and maintaining key performance indicators for the Combat Stress Recovery Program (CSRP) team.

Within the regional CSRP Team, the CSRP Manager will supervise the CSRP Specialist and the Project Odyssey Coordinator. The Specialist/Coordinator team will be responsible for the planning and executing of Project Odyssey, and outdoor rehabilitative retreat for combat stress. The CSRP Manager will ensure that the team has the necessary resources to meet the program expectations. Additionally, the CSRP Manager will offer support and guidance as the CSRP Specialist completes regular follow-up with Project Odyssey participants, if necessary.

The CSRP Manager will exclusively focus on providing continued care for warriors living with combat, operational stress and PTSD. This position will serve to enhance the quality of a warrior’s readjustment and life satisfaction, to promote goal setting for reintegration and encourage mental wellness. The Manger will keep consistent contact and follow-up with the warrior over a designated time period to ensure movement toward readjustment and life satisfaction goals. Routine assessments and measured goal setting will track a warrior’s progress. The CSRP Manager will be tasked with cases that may require intensive support and continued care.

Essential Job Functions

Coordinate the integration of support resources to help the warrior achieve his or her readjustment goals with other WWP programs and services, external service organizations, agencies and healthcare facilities

Conduct routine outreach and assessment using specific criteria identified by WWP

Acts as warrior advocate: investigates and reports adverse occurrences

Promote effective and efficient utilization of clinical resources

Mobilizes resources, as needed, to achieve expected warrior goal within the desired timeframe

Introduces self to warrior family and explains CSR manager role and process for warrior

Complete an initial assessment, and periodic follow-up assessment

Refer cases when warriors would benefit from counseling

Enhances a collaborative relationships to maximize the warrior’s ability to make informed decisions

Collaborate with a Warrior and staff in the development and execution of the Continued Care, and achievement of goals

Coordinates the provision of social services to warriors, families, and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services.

Manage and train staff members

Maintain appropriate records and track program development

Manage budget and administrative duties

Other duties as assigned

Knowledge, Skills & Abilities

Excellent organizational skills

Excellent communication skills including above-average electronic communication skills to stay connected with the rest of the team

Must be a team player

Self-motivated, positive, outgoing, personable and able to relate well with diverse populations and age groups

Demonstrated commitment to the organization and able to timely complete required assignments

Excellent verbal and written skills

Ability to take initiative, multi-task and work well under pressure

Ability to generate big-picture content and program structure

Military culture competency

High level of proficiency in the use of Microsoft Office programs, especially MS Word, MS Excel and MS PowerPoint

Knowledge of web-based communication tools, including social networks and online chat programs

Education & Experience Requirements

Bachelor’s degree required, preferably in a social work, psychology or a related healthcare field; Master’s degree preferred

Three (3) years of staff management experience required

Two (2) years of experience of working with military and veteran’s population or military service-related MOS (Military Occupational Specialty) and assisting military or veteran populations preferred

Must have working knowledge of military and veteran issues, particularly with Iraq and Afghanistan military and veterans